Pricing

The price is on the page.
So is the limit.

One fixed fee, billed monthly on a twelve-month term, with a published fair use allowance and a policy that tells you exactly what happens if you pass it.

Everyone on site is covered

There are no seats to buy and none to run out of. The worker counts below tell you which plan fits — they are not a per-user licence, and while you are a customer everyone on your site is covered, without qualification.

No usage billing, ever

Not per message, not per minute, not per active user, and no overage rate. A bad month on your site never produces a bigger invoice — which is the entire reason we don’t meter it.

There is a fair use limit

Go more than 30% over your plan — on people or on usage — across any three months of a year, and we will talk to you about moving up. The whole policy is below, and it is short.

Start with how many
people will use it.

That is the only number that picks your plan. Prices are per year, excluding GST, billed monthly, and voice is included in all of them.

Count everyone who will be given the join code — your crew, your staff, and any contractors working on your site, whether or not they are on your payroll.

Count the whole roster, not how many are on site at once. A two-on, two-off roster of a hundred people is a hundred: Rusty stays on the phone between swings, and the swing home is often when it gets used.

Crew

Under 25 workers

$11,250

per year ex GST · $938/month

Exploration party, drill crew, small contractor.

5,000 minutes

Pooled across the whole site, and set at a level that covers fair use by 25 workers.

Camp

25 – 50 workers

$14,000

per year ex GST · $1,167/month

Junior miner, contractor working across client sites.

9,000 minutes

Pooled across the whole site, and set at a level that covers fair use by 50 workers.

Pit

50 – 75 workers

$16,750

per year ex GST · $1,396/month

A single small operation.

13,000 minutes

Pooled across the whole site, and set at a level that covers fair use by 75 workers.

Site

75 – 100 workers

$19,500

per year ex GST · $1,625/month

An established operating site.

16,000 minutes

Pooled across the whole site, and set at a level that covers fair use by 100 workers.

Between two plans, or not sure?

We work it out with you on the setup call. Getting it slightly wrong is not a trap in either direction — everyone on your site is covered whatever plan you are on, and if the number turns out to be off we re-band you at renewal rather than at the join screen.

If you grow during the year

Those people are covered and cost you nothing extra until renewal. We would rather you put a new starter on Rusty the week they arrive than wait for a purchase order.

Over 100 workers

Quoted from the same card, and it works out lower per head — roughly $79 a worker at 800 and $56 at 3,000, with the fair-use allowance scaling with your workforce. sales@askrusty.com.au

Fair use

Ample minutes for your band.
And no surprises if you near them.

Each plan carries enough voice for fair use by the number of workers it covers. Normal use does not come close. If yours ever does, this is the whole sequence — there is nothing else.

What fair use means here

The allowance is a pool for your whole site, not a ration per person. Nobody has a personal limit, nobody is told they have used too much, and the figure exists so that one site cannot quietly consume what every other site has paid for. It is sized generously on purpose — a workforce using Rusty properly should never learn the number exists.

It is not a cap on anybody

Reaching it changes nothing about how Rusty behaves for anyone on your site, and no conversation is ever cut short or refused. What it changes is a conversation between us and your administrator about whether the plan still fits.

Up to 130% is normal, and costs nothing

Every plan carries headroom above its published minutes as standard — not an emergency reserve, just part of what you bought. Anywhere below the limit,nothing happens to your plan, your service or your invoice. You will hear from us on the way — we email your admin at 70% and again at 85%, because a number nobody sees is how a surprise gets built — but being told where you are is not the same as something happening to you.

The sequence, in full

At	What happens	What it costs	What it never does
Anywhere below the limit	Nothing changes — plan, service and invoice all stay exactly where they are	Nothing	Change your service
70%	We email your admin the trend and a projected year-end figure	Nothing	Change your service
85%	We email a projected exhaustion date, so there is time to talk	Nothing	Change your service
130%, in any 3 of 12 months	We talk: move you up a plan, help bring usage back inside it, or cancel and refund pro rata	A month’s notice before your plan moves — never a per-minute charge	Cut off, shorten or degrade a conversation

Reaching 130% takes any three months of the twelve, on people or on usage — and they need not be consecutive. One hard month is one, not three: if your site spikes because something happened on it, we absorb it and nothing changes. A correctly sized site runs at about a sixth of its allowance, so 130% is seven to nine times normal use — it means the plan is the wrong size, not that you had a hard year. Charging you more because your people needed Rusty is the one outcome this entire model exists to avoid, and the test is built so it cannot happen by accident.

Abuse is a different thing

Fair use is about size and moves on a timescale of months. Abuse is about conduct — automated traffic, a join code shared outside your workforce, or resale — and it does not wait. If we detect abuse we may end the contract at any time, and we refund any prepaid time you have not used.

Going over moves your plan, with a month’s notice.
It never moves your service.

What we will not do

Four things that can never happen.

These are in the contract, not just on this page. They are the reason the pricing above is shaped the way it is.

No call is ever cut off

No cap, quota or account state can refuse, shorten or degrade a conversation. A worker cannot be told his employer’s allowance ran out — that is the product failing at the only thing it is for.

No burst rate, no overage line

We could bill you per minute past the allowance. We don’t, because that bills you most in the month your site is worst, and it makes whoever brought us in explain an invoice that went up because people were struggling.

Crisis is outside all of it

Once our safety layer has flagged a conversation as elevated or crisis, that device is exempt from every commercial mechanism we operate for the rest of the period. In the voice path this is enforced by the code rather than by policy — the function that decides is written so that refusing is not a value it can return.

Not even for non-payment

If your account falls into arrears, crisis pathways keep working. We will chase you for the invoice. We will not do it through your workforce.

Fair use also covers the other direction: there are per-device daily ceilings set far above anything a person does, and they exist to stop scripts and shared or leaked codes rather than workers. Someone can go through the worst month of their life without meeting one. Where an automated pattern is detected the response is review and a slower, more heavily supervised path — never a disconnection.

Thirty days, then decide.

The full product on your site, with its own allowance. Crisis pathways are uncapped in the trial exactly as they are on a paid plan — a worker in trouble during your evaluation is still a worker in trouble.

We set it up with you

There is no sign-up form and no portal to work out. You talk to us, we load your site’s services and escalation contacts, and we hand you a join code your crew can use that day. Deliberate, not a gap — the setup decides who a distressed worker gets put through to at 2am, and that is not a form field.

Nothing to install

Workers download the app and enter the code. No accounts, no company email, no IT project. We are not in your identity system and don’t want to be.

Then twelve months, billed monthly

We ask for the year because most of what it costs us to take a customer on — the setup, the clinical review, insurance — lands in the first month. We would rather say that than pad the price to cover people leaving in the fourth.

Talk to us

sales@askrusty.com.au — and ask the awkward questions first. We would rather answer them now. What you get as an employer.

The price is on the page.So is the limit.